Terms & Conditions 
| Terms & Conditions |
|
We have tried to make the information on the Spanish Express website as accurate as possible. We accept, however, no responsibility for any loss, injury or inconvenience sustained by any person resulting from information on this site. Spanish Express provides internet links to other web sites and resources as a free information service. Because we have no control over such sites and resources, we cannot be responsible for the availability of such external sites or resources, and do not endorse any content, advertising, products, or other materials from such sites or resources. Spanish Express cannot be held responsible or liable, directly or indirectly, for any damage or loss caused by or in connection with use of or reliance on any such content, goods or services available on or through any such site. Spanish Express makes no warranty that:
2. Privacy Policy Spanish Express will keep all records of customers, suppliers and staff carefully, and treat them as strictly confidential. No information will be passed on to third parties without prior consent. 3. Quotations All quotations in pounds sterling, unless otherwise stated, are valid for one month. 4. Refunds & Cancellations
All complaints should be first addressed to the person at the point of contact e.g. the trainer, translator, interpreter, consultant, etc. If the dispute or problem cannot be resolved between the parties concerned, then a letter of complaint or e-mail should be addressed to the Managing Director, Spanish Express giving full details. All such complaints will be dealt with quickly, courteously and sympathetically. If it becomes clear that the specification in a quotation has not been delivered e.g. an interpreter arrived late for a meeting, a consultant did not assess all the staff as agreed, and then an offer of compensation will be made appropriate to the degree of reduction in work carried out. 6. Quality Control & Assurance Although occasional problems do occur, customers can rest assured that stringent quality procedures are in place:
7. Translation, Interpreting, Proofreading, Voice-over & Abstracting Due to the nature of translation and interpreting work it is impossible to guarantee that such work is 100% error free. We recommend that for important documents and meetings additional translators or interpreters are used to reduce the chance of errors. Spanish Express is able to offer proofreading services to reduce the risk of spelling and grammar mistakes.8. Staff Clients must agree not to make any separate arrangements with Spanish Express staff during contracts and for a period of one year afterwards; all negotiations with Spanish Express staff must be made through Spanish Express. Spanish Express may give full contact details of their consultants and other staff to clients to facilitate communications during contracts, but this is on the understanding that they will only use this information for the purposes of Spanish Express business, and that they will not share this information with third parties. 9. Public Holidays
10. Payment As all services are individually prepared, full payment must accompany each order. No orders will be accepted without payment in full. Large contracts, which are executed over a long period, may be broken down into stages and paid in instalments, normally monthly.10.1. One to One Tuition Tuition fees are only payable in advance. However, individual lessons may be paid for on the day of the lesson or in advance with the understanding that any cancellation of less than 24 hours notice, given within Spanish Express working hours (Monday to Friday 9:30 am ¨C 18:30 pm) will deem the full amount of the lesson be payable.Please note that packages of lessons are valid for 3 months from the date of the first lesson. After that time, if no satisfactory attendance has been fulfilled it will be deemed that the client is no longer interested in the course and therefore will have lost the remaining hours and the onus of the decision to be resting with the client. When lessons take place in companies or homes, they need to be taken in a minimum of 1.5- hour sessions. Every 1-hour session consist of 50 minutes tuition. 10.2. Group Tuition Tuition fees are only payable in advance. However, individual lessons may be paid for on the day of the lesson or in advance with the understanding that any cancellation of less than 24 hours notice, given within Spanish Express working hours (Monday to Friday 9:30 am ¨C 18:30 pm) will deem the full amount of the lesson be payable. Please note that packages of lessons are valid for 3 months from the date of the first lesson. After that time, if no satisfactory attendance has been fulfilled it will be deemed that the client is no longer interested in the course and therefore will have lost the remaining hours and the onus of the decision to be resting with the client. When lessons take place in companies or homes, they need to be taken in a minimum of 1.5-hour sessions. Every 1-hour session consist of 50 minutes tuition. 10.3. Translation, Interpreting, Proofreading, Voice-over & Abstracting A minimum of 50% of the full cost must be paid for prior to the commencement of the work stated. This 50% is non refundable once the payment is received. 10.4.Payments to Spanish Express may be made in four different ways:
11. Student Holidays & Absences Students should notify their tutors if they are not able to attend class. 12. Attendance
13. Liability
Spanish Express reserves the right to cancel, postpone or alter a course or seminar, if we do, we will offer an alternative course or seminar. 14. General
Nothing in these conditions shall affect the statutory rights of any consumer. If you find these conditions unacceptable, we request that you leave the website and do not use the services of Spanish Express. If you do choose to use the Spanish Express website, and enter into agreements with Spanish Express, the above terms and conditions are generally applicable, and English law will apply. |
|||||||||||||||||
Test your Level
If you are about to study a course but are unsure of your level, take our Assessment Test. It will only take a few minutes and will give you a good indication of your ability.TEST NOW
Teacher Training
Download our Brochures
Do you need help?
Newsletter Suscription
Bookmark Us
Tell a Friend
Gift Vouchers
Our Facebook
Photo Gallery
Quick Contact
TEL: 020 7792 1110 FAX: 020 7243 1730 Email: information@spanishexpress.co.uk