Spanish Express Terms & Conditions

1. Accuracy of Information

Spanish Express strives to ensure the accuracy of all information provided on its website. However, we do not accept responsibility for any loss, injury, or inconvenience incurred as a result of relying on the information presented on this site.

2. Third-Party Links & Services

• Spanish Express provides links to external websites and resources as a free service.
• We do not control these external websites or resources and are not responsible for their availability, content, advertising, products, or services.
• Spanish Express is not responsible for any loss or damage arising from the use of or reliance on such external content.

3. Disclaimers

Spanish Express does not guarantee that:

• The website will meet your requirements.
• The website will function without interruption, be up-to-date, or error-free.
• All information obtained through the website is accurate and reliable.
• The quality of any products, services, or materials obtained through the website will meet your expectations.

4. Privacy Policy (GDPR Compliance)

Spanish Express complies with the General Data Protection Regulation (GDPR) (EU) 2016/679 and is committed to safeguarding your personal data.

4.1 Purpose

Personal data is collected and processed to provide relevant information, services, and commercial communications via email, SMS, or postal mail.

4.2 Legal Basis

• Users must provide explicit consent before their data is processed.
• Consent may be withdrawn at any time.

4.3 Security & Confidentiality

We implement necessary technical and organizational measures to prevent unauthorized access, alteration, loss, or misuse of personal data.

4.4 Data Retention

Personal data is retained only as long as necessary to fulfil its purpose, or until consent is revoked.

4.5 Data Sharing

• Personal data remains confidential and is shared only with Iberoamerican Internet Business SLU, our designated Data Processor under GDPR guidelines.
• Data is not shared with third parties unless legally required.

4.6 User Rights

Users have the right to:

• Confirm whether their data is being processed
• Access, rectify, or request deletion of personal data
• Restrict processing under certain conditions
• Request data portability where technically feasible

Requests should be sent to: monicaromero@spanishexpress.co.uk.

5. Quotations

• All quotations are in pounds sterling (£) unless otherwise stated.
• Quotations are valid for one month.

6. Refunds & Cancellations

6.1 Private Tuition

• Cancellations require written notice (email or text) at least:
  • 24 hours in advance for individual tuition.
  • 48 hours in advance for group or bespoke workshops.
• Lessons canceled within the required notice period may be rescheduled at the teacher’s discretion.
• Lesson packages expire three months after the first lesson.
• Public holidays do not warrant a course fee reduction.
• Course fees are non-refundable, unless the course is canceled by Spanish Express.

6.2 Spanish Homestay Immersion Programme (SHIP)

Cancellation or Postponement by the Student

• All cancellations or postponements must be made in writing via email to monicaromero@spanishexpress.co.uk.
• It is the student’s responsibility to ensure Spanish Express has acknowledged their notice.

30 Days or More Before Arrival

• A €150 cancellation/postponement fee applies.
• An additional 10% of the total fee for the week(s) being canceled or postponed is charged.
• All cancellations are subject to fees, regardless of the reason.

Less than 30 Days Before Arrival

• If cancellation or postponement is made fewer than 30 days before arrival, no refund is possible.

Refund Processing Timeline

• Cancellation or postponement requests made between the 1st and 15th day of any month → Refund processed on the last day of the same month.
• Requests made after the 15th day of any month → Refund processed on the last day of the following month.

No Refund Once the Program Has Begun

• Once the program starts, no refunds or credits will be granted.

Cancellation During the Stay

• If a student cancels due to personal reasons or an emergency, no reimbursement will be provided.
• Students must refer to their travel insurance for possible coverage.

Host Teacher Emergency Cancellation

• Before the Program Starts:
  Spanish Express will offer:
  • Alternative dates, or
  • Another homestay destination, or
  • A full refund.
• After the Program Has Started:
  Spanish Express will offer:
  • Another homestay destination for the remainder of the stay, or
  • A pro-rata refund for the portion of the stay remaining.

7. Complaints

• Complaints should first be directed to the relevant service provider (e.g., teacher, tutor, host teacher, translator, interpreter, etc.).
• If unresolved, formal complaints should be emailed to monicaromero@spanishexpress.co.uk.

8. Quality Control & Assurance

• Staff qualifications and references are verified before employment.
• Customer satisfaction surveys are conducted regularly.
• Teaching staff are DBS checked.

9. Translation, Interpreting, Proofreading & Voice-over Services

• While we strive for accuracy, language services inherently involve nuances and variations, so absolute accuracy cannot be guaranteed.
• For critical documents or meetings, additional proofreaders or interpreters are recommended.
• Refund and cancellation policies for these services align with those for private tuition.

10. Staff & Contractual Obligations

• Students agree not to bypass Spanish Express by privately engaging its teachers, either during or after the contract period.

11. Bank Holidays in England & Wales (2026)

12. Payments & Fees

• Full payment is required before services commence.
• Large contracts may be paid in instalments, typically on a monthly basis.
• Accepted payment methods:
  • Bank transfer
  • Debit/credit card (via our website)
  • Standing order (for monthly payments)
  • PayPal

13. Attendance & Conduct

• Students must attend lessons as scheduled.
• No refunds are provided for students who arrive late, leave early, or fail to attend.

14. General

By continuing to use Spanish Express services, you accept these Terms & Conditions.