Terms & Conditions


We have tried to make the information on the Spanish Express website as accurate as possible. We accept, however, no responsibility for any loss, injury or inconvenience sustained by any person resulting from information on this site.

Spanish Express provides internet links to other websites and resources as a free information service. We have no control over such websites and resources, and as such we cannot be responsible for the availability of such external websites or resources, and do not endorse any content, advertising, products, or other materials from such websites or resources. Spanish Express cannot be held responsible or liable, directly or indirectly, for any damage or loss caused by or in connection with use of or reliance on any such content, goods or services available on or through any such website.

1. Spanish Express makes no warranty that:

  1. The website will meet your requirements
  2. The website will be uninterrupted, up-to-date or error-free
  3. The information that may be obtained from the use of the website will be accurate and/or reliable
  4. The quality of any products, services, information, or other material purchased or obtained by customers through the website will meet your expectations.

2. Privacy Policy

According to the Data Protection Act 1998 (DPA), and Privacy and Electronic Communications Regulations (PECR) there is an obligation to notify the creation, modification or deletion of files with personal data. You have the right to request information from your personal data being processed, to correct the data if it is not accurate in some circumstances , cancel and oppose to the processing of data. Claims can be sent by email to information (at) spanishexpress.co.uk. As soon as possible, following receipt of the email, we will perform the request of the applicant.

Therefore, we inform you that your personal data is treated confidentially and are part of a file owned by Spanish Express, which has been properly notified to the Information Commissioner’s Office. Your personal information will only be used to reply your emails when you contact the website. Under no circumstances these data will be made available to third parties without your consent.

3. Quotations

All quotations in pounds sterling, unless otherwise stated, are valid for one month.

4. Refunds & Cancellations

  • We reserve the right to refuse entry to a course if the student’s level is not of the required standard.
  • There is no reduction in the course fees where a course includes a public holiday. One-to-one and Two-to-one lessons will be rearranged.
  • All course fees are non-refundable, unless the course is cancelled by Spanish Express.
  • Please note that One-to-one and Two-to-one lessons can only be cancelled in writing (email or text) within 24 hours notice, given within Spanish Express working hours (Monday to Saturday 09:00 am – 5:00pm), or the full fee will have to be paid.
  • Please note that packages of lessons are valid for 3 months from the date of the first lesson. After that time, if no satisfactory attendance has been fulfilled it will be deemed that the client is no longer interested in the course and therefore will have lost the remaining hours and the onus of the decision to be resting with the client.

5. Complaints

All complaints should be first addressed to the person at the point of contact e.g. the teacher, tutor, trainer, translator, interpreter, consultant, etc. If the dispute or problem cannot be resolved between the parties concerned, then a letter of complaint or email should be addressed to the Managing Director, Spanish Express giving full details. All such complaints will be dealt with in a timely manner, courteously and sympathetically. If it becomes clear that the specification in a quotation has not been delivered e.g. an interpreter arrived late for a meeting, a consultant did not assess all the staff as agreed,  then an offer of compensation will be made appropriate to the degree of reduction in work carried out.

6. Quality Control & Assurance

Although occasional problems do occur, customers can rest assured that stringent quality procedures are in place:

  • qualifications of all staff are checked before employment commences
  • references of all staff are checked before employment commences
  • customers are frequently requested to complete a customer satisfaction questionnaire

7. Translation, Interpreting, Proofreading, Voice-over & Abstracting

Due to the nature of translation and interpreting work it is impossible to guarantee that such work is 100% error free. We recommend that for important documents and meetings additional translators or interpreters are used to reduce the chance of errors. Spanish Express is able to offer proofreading services to reduce the risk of spelling and grammar mistakes.

8. Staff

Clients must agree not to make any separate arrangements with Spanish Express staff during contracts and for a period of one year afterwards; all negotiations with Spanish Express staff must be made through Spanish Express. Spanish Express may give full contact details of their consultants and other staff to clients to facilitate communications during contracts, but this is on the understanding that they will only use this information for the purposes of Spanish Express business, and that they will not share this information with third parties.

9. Holidays 2017

Our working days/hours are from Monday to Saturday 9:00 am to 5:00 pm.

 

New Year’s Day (substitute day) Friday 2 January
Good Friday Friday 14 April
Easter Monday Monday 17 April
Early May Bank Holiday Monday 1 May
Spring Bank Holiday Monday 29 May
Summer Bank Holiday Monday 28 August
Christmas Day Monday 25 December
Boxing Day Tuesday 26 December

10. Payment

As all services are individually prepared, full payment must accompany each order. No orders will be accepted without payment in full. Large contracts, which are executed over a long period, may be broken down into stages and paid in instalments, normally monthly.

10.1. One to One and Two One Tuition

Tuition fees are only payable in advance. Any cancellation of less than 24 hours notice, given within Spanish Express working hours (Monday to Saturday 9:00 am – 5:00 pm) will deem the full amount of the lesson be payable.

Please note that packages of lessons are valid for 3 months from the date of the first lesson. After that time, if no satisfactory attendance has been fulfilled it will be deemed that the client is no longer interested in the course and therefore will have lost the remaining hours and the onus of the decision to be resting with the client.

When lessons take place in companies or homes, they need to be taken in a minimum of 2-hour sessions. Every 2-hour session consist of 110 minutes tuition.

10.2. Group Tuition

Tuition fees are only payable in advance. Any cancellation of less than 24 hours notice, given within Spanish Express working hours (Monday to Friday 9:00 am – 5:00 pm) will deem the full amount of the lesson be payable.

Please note that packages of lessons are valid for 3 months from the date of the first lesson. After that time, if no satisfactory attendance has been fulfilled it will be deemed that the client is no longer interested in the course and therefore will have lost the remaining hours and the onus of the decision to be resting with the client.

When lessons take place in companies or homes, they need to be taken in a minimum of 2-hour sessions. Every 2-hour session consist of 110 minutes tuition.

10.3. Translation, Interpreting, Proofreading, and Voice-over & Abstracting

A minimum of 50% of the full cost must be paid for prior to the commencement of the work stated. This 50% is non refundable once the payment is received.

10.4. Payments to Spanish Express may be made in three different ways:

  1. By bank transfer
  2. By sterling cheque
  3. Cash

*Payments may be made in pounds sterling only.

11. Student Holidays & Absences

Students should notify their tutors if they are not able to attend class.

12. Attendance

  • We expect students to behave well and attend lessons.
  • We do not reimburse funds for students who start their courses late, finish early or fail to attend lessons.

13. Liability

  • If you make compensation claim against Spanish Express., our liability is no more than the money we have received from you.
  • We do not accept liability for any loss, damage or misadventure you may suffer as a result of using our services.

Spanish Express reserves the right to cancel, postpone or alter a course or seminar, if we do, we will offer an alternative course or seminar.

14. General

Nothing in these conditions shall affect the statutory rights of any consumer.

If you find these conditions unacceptable, we request that you leave the website and do not use the services of Spanish Express. If you do choose to use the Spanish Express website, and enter into agreements with Spanish Express, the above terms and conditions are generally applicable, and English law will apply.